Account Management

When should I contact tournament organizers for help?

A guide for situations when you'll need to contact the organizers of the tournament, instead of smash.gg support.

Written by Lindsay Gonshak
Updated over a week ago

How do I check the status of my order?

Written by Alex Elmer Wallace
Updated over a week ago

How do I change my real name or hide my real name?

Written by Alex Elmer Wallace
Updated over a week ago

Order Issues

Answers to your frequently asked questions in regards to orders made on smash.gg

Written by Kelly Goodchild
Updated over a week ago

How do I report a bug?

Written by Kelly Goodchild
Updated over a week ago

What if I didn't receive a verification email when creating my account?

Written by Kelly Goodchild
Updated over a week ago

How do I track my order?

Written by Kelly Goodchild
Updated over a week ago

How do I change my smash.gg gamertag?

Written by Kelly Goodchild
Updated over a week ago

How do I change my date of birth?

Written by Kelly Goodchild
Updated over a week ago

Report DMCA or Harassment

Written by Kelly Goodchild
Updated over a week ago

I placed in a tournament, when will I get my payout?

Written by Kelly Goodchild
Updated over a week ago

Guardian Consent Forms

Guardian Consent forms for those who need to regain access to their accounts.

Written by Kelly Goodchild
Updated over a week ago

User Profiles

An overview of what information is visible and what you can do with user profiles.

Written by Kelly Goodchild
Updated over a week ago

How do I change my email?

Written by Connor Kelly
Updated over a week ago

How do I remove tournaments from the sidebar?

Written by Alex Elmer Wallace
Updated over a week ago